Return Policy
Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you are not fully satisfied, our return policy is designed to ensure a hassle-free process. Please read the details below.
1. Eligibility for Returns
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Time Frame: You can return items within 30-days from the order delivery date.
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Condition: To be eligible for a return, the product must be in its original, unused condition and packaging. All original tags, labels, and accessories must be included.
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Proof of Purchase: A receipt, order confirmation, or proof of purchase is required to process returns.
2. Non-Returnable Items
The following items cannot be returned:
- Any changed or modifications to products
- personalized or custom made products
- Gift cards
3. Process for Returns
To initiate a return, please follow these steps:
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Contact Us: Reach out to our customer service team at contact@westberryhome.com.au to notify us of your intent to return the item(s).
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Return Authorization: If your return is eligible, you will be issued a Return Authorization (RA) number and instructions on how to proceed.
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Return the Item: Ship the item(s) back to us, ensuring the product is securely packaged to avoid damage during transit. Return shipping costs are the responsibility of the customer unless the return is due to an error on our part or a defective item.
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Shipping Method: We recommend using a trackable shipping service or purchasing shipping insurance for items over $75, as we cannot guarantee that we will receive your returned item.
5. Inspection of Returned Items & Processed Returns
Once your return is received and inspected, we will notify you about the status of your return.
If your refund is approved, it will be processed to your original payment method within 3 business days. Please note that it may take additional time for the refund to appear on your statement, depending on your bank or payment provider.
6. Partial Refunds
In certain cases, only partial refunds may be granted. This may include:
- Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.
- Any item returned after the 30-day time frame.
7. Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us immediately at contact@westberryhome.com.au with details and, if possible, photos of the issue. We will process your refund or send you a replacement, depending on the situation.
8. Customer Support
If you have any questions regarding our refund policy or need assistance with a refund request, please feel free to contact us:
Customer Support Hours: 8AM-5PM AEST Mon-Fri
Thank you for your understanding and for choosing Westberry Home
